Getting buildings right at the time of hand-over is a necessary part of the required improvement; but is this sufficient to meet — let alone exceed — customer expectations? Even the most carefully briefed, specified, constructed and commissioned building may need fine-tuning to support what the occupants really want; and to deal with any unexpected behaviour.

Paper 1: Right First Time?

David Adamson, Director of Estates, Estates Management & Building Service, University of Cambridge

Paper 2: Right First Time?

John Armitt CBE, Chief Executive, Costain Group

Paper 3: Some messages from surveys of buildings in use

Bill Bordass , William Bordass Associates and a member of the Probe Team